Let’s look into it.
Include your rental reference, station code and incident time if you have them. Never send your full card number or security code.
Email support contact@ezcharge.maEZCHARGE SUPPORT
Need a
helping hand?
A question about your rental, return or payment? The EzCharge team is here to help.
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For requests to access, correct or delete your personal data, use our dedicated privacy contact.
data-privacy@starcellco.com Privacy →THE ESSENTIALS
Simply, EzCharge.
The station is full or unavailable.
Look for another accessible station if possible. Report the problem as soon as you notice it, especially before the return deadline, so support can review your situation.
My power bank did not come out.
Do not force the slot. Contact support with the station code and the time of the attempt. The station events and payment will be checked.
The deposit still appears on my account.
The hold may not disappear immediately after release is requested. Processing times depend on your bank. If in doubt, contact support with your rental reference.
Who can use the service?
The service is available to adults aged 18 or over.
Something is wrong with the power bank.
Stop using it if it becomes unusually hot, swollen or damaged. Do not reinsert it if doing so could be unsafe; contact support for instructions.